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A British mother was left 'in tears' and 'in shock' after a confrontation with an Aldi cashier.
The mum says she was shopping with her three children when the row over the speed of his scanning occurred.
Nicola Fuller became embroiled in a tense discussion with the "disgracefully rude" staff member, reports our sister title the Daily Mirror.
She said she was left traumatised by his "aggressive approach" and the "ferocious" speed of the conveyor belts while checking out.
The loyal Aldi shopper says the worker refused to slow down his scanning - even as food fell from the allocated packing area onto the floor "like a slot machine."
Eventually "huge towers" of products piled up, as Nicola "frantically reached" to pack her bags as quickly as possible.
"He could see my struggle and when a tin finally fell, I began crying and shaking," she said.
"I knelt to the floor to pick up the food while simultaneously trying to watch my children.
"I asked the cashier to please stop scanning through more food and that it felt like he was throwing the items at me."
But Nicola says she received a "blunt and aggressive" response, as the cashier accused her of not "packing quickly enough" and dubbed her a "liar" for her accusations.
Nicola said another Aldi worker then took over and diffused the tense exchange, while the cashier walked away.
"The other worker was very lovely and understanding," she said. "But the incident has personally knocked my confidence.
"Shopping with three children can be challenging enough without suffering panic and anxiety at the checkout and leaving the store in tears.
"I was shocked how someone in customer care could disregard my struggle with no empathy or care whatsoever. It's totally unacceptable."
Nicola, who was shopping with her children aged two, three and seven, says she reported the incident to Aldi's customer care team, who say they have raised it with the area manager.
Having shopped at the supermarket chain for the last 10 years, she says she now feels "worried" about returning to the store.
"Normally I pop into Aldi a couple of times a week, but I've been putting it off," she said.
"I'll have to face it at some stage, but the experience has really unnerved me and I'll be steering well clear of that particular employee."
Her account raises wider questions about the limited space in Aldi packing areas, which has divided shoppers before.
She said: "I've never liked the checkouts. It's always a rush, and the area is so small. I've never had an experience as horrid as this one though."
An Aldi spokesperson said: “Our colleagues are trained to work at a pace suitable for each individual customer. We have spoken to Ms Fuller to apologise for her experience at the Guisborough store and hope to see her again in the future.”
This sounds ridiculous. I mean, yeah, sometimes you get a rude person at any place that is customer service. But being traumatized? Give me a break. When did people become so soft? [Reply]
Originally Posted by Lzen:
This sounds ridiculous. I mean, yeah, sometimes you get a rude person at any place that is customer service. But being traumatized? Give me a break. When did people become so soft?
Well she’s British, so it’s to be expected. [Reply]
Originally Posted by ptlyon:
Story was from 2021. I'm sure the tart has gotten over it by now.
Are we sure? A good amount of people seem to lack the ability to "get over it".... like Bills fans and Wide Right.... or Donks fans and lack of relevance [Reply]
Originally Posted by kcgreene:
Are we sure? A good amount of people seem to lack the ability to "get over it".... like Bills fans and Wide Right.... or Donks fans and lack of relevance
Originally Posted by Delano:
You’re having an existential crisis over some click bait article from three years ago. Back away from your phone and re-enter perfectly fine society.
Let this lady be sensitive and blame the media for giving a normal experience air time.
He's one of those people who aren't what you would call 'Internet ready'. [Reply]
Originally Posted by Lzen:
This sounds ridiculous. I mean, yeah, sometimes you get a rude person at any place that is customer service. But being traumatized? Give me a break. When did people become so soft?