Originally Posted by :
A British mother was left 'in tears' and 'in shock' after a confrontation with an Aldi cashier.
The mum says she was shopping with her three children when the row over the speed of his scanning occurred.
Nicola Fuller became embroiled in a tense discussion with the "disgracefully rude" staff member, reports our sister title the Daily Mirror.
She said she was left traumatised by his "aggressive approach" and the "ferocious" speed of the conveyor belts while checking out.
The loyal Aldi shopper says the worker refused to slow down his scanning - even as food fell from the allocated packing area onto the floor "like a slot machine."
Eventually "huge towers" of products piled up, as Nicola "frantically reached" to pack her bags as quickly as possible.
"He could see my struggle and when a tin finally fell, I began crying and shaking," she said.
"I knelt to the floor to pick up the food while simultaneously trying to watch my children.
"I asked the cashier to please stop scanning through more food and that it felt like he was throwing the items at me."
But Nicola says she received a "blunt and aggressive" response, as the cashier accused her of not "packing quickly enough" and dubbed her a "liar" for her accusations.
Nicola said another Aldi worker then took over and diffused the tense exchange, while the cashier walked away.
"The other worker was very lovely and understanding," she said. "But the incident has personally knocked my confidence.
"Shopping with three children can be challenging enough without suffering panic and anxiety at the checkout and leaving the store in tears.
"I was shocked how someone in customer care could disregard my struggle with no empathy or care whatsoever. It's totally unacceptable."
Nicola, who was shopping with her children aged two, three and seven, says she reported the incident to Aldi's customer care team, who say they have raised it with the area manager.
Having shopped at the supermarket chain for the last 10 years, she says she now feels "worried" about returning to the store.
"Normally I pop into Aldi a couple of times a week, but I've been putting it off," she said.
"I'll have to face it at some stage, but the experience has really unnerved me and I'll be steering well clear of that particular employee."
Her account raises wider questions about the limited space in Aldi packing areas, which has divided shoppers before.
She said: "I've never liked the checkouts. It's always a rush, and the area is so small. I've never had an experience as horrid as this one though."
An Aldi spokesperson said: “Our colleagues are trained to work at a pace suitable for each individual customer. We have spoken to Ms Fuller to apologise for her experience at the Guisborough store and hope to see her again in the future.”
Originally Posted by Holladay:
I wonder how much was the settlement?
That's what I'm thinking. In the Kansas City area you have your Brown and Crouppens, Mikes Got This, and Edelman & Thompson law firms advertising all the time. People want the easy money grab so they will make up things or exaggerate an injury just to get a chunk of dough. [Reply]
Originally Posted by Rain Man:
I think we're headed toward separate but equal schools, buses, and drinking fountains. Is that good?
I think that as long as they hold office politicians should be required to use only government services. Public transportation, housing, medicine, etc. It would keep them closer to the honest end of the spectrum. Or at least impact them enough to put minimal effort in to keep them functional.
And honestly I'd prefer for honest and hard working people to not have to suffer their nonsense... [Reply]
Originally Posted by kysirsoze:
Good reference. I imagine the story in the op is just as misleading and exaggerated as that McDonald's coffee yarn.
Yea, imagine the softness of a 79 year old being scalded by coffee that is 30* hotter than any other place. Or that, in the previous decade, MCD's had over 700 previous complaints/settlements over the temperature of their coffee scalding their customers.
And the gall and 'softness' of a 79 year old to ask them to cover her medical expenses of gasp $2000 (her out of pocket expenses.) Yet, MCD's offered $800.
And what a soft ass bitch to need skin grafts all over her abdomen and thighs from 3rd degree burns from said coffee. Tough guys here would have walked around and shown them like a spray painted tat. And add to that she settled for less than the jury award. It was an NDA in exchange for MCD's not appealing the case.
Add to that, they are currently in the midst of two new from those rough and tumble Texas folks (seeking $250kwho had scalding coffee spilled into their laps in a drive through. [Reply]
Originally Posted by WilliamTheIrish:
Yea, imagine the softness of a 79 year old being scalded by coffee that is 30* hotter than any other place. Or that, in the previous decade, MCD's had over 700 previous complaints/settlements over the temperature of their coffee scalding their customers.
And the gall and 'softness' of a 79 year old to ask them to cover her medical expenses of gasp $2000 (her out of pocket expenses.) Yet, MCD's offered $800.
And what a soft ass bitch to need skin grafts all over her abdomen and thighs from 3rd degree burns from said coffee. Tough guys here would have walked around and shown them like a spray painted tat. And add to that she settled for less than the jury award. It was an NDA in exchange for MCD's not appealing the case.
Add to that, they are currently in the midst of two new from those rough and tumble Texas folks (seeking $250kwho had scalding coffee spilled into their laps in a drive through.
Or, and some people might have to stretch their brains a bit here, you simply don’t put hot liquids between your legs. Anytime, but particularly when driving/riding in a vehicle.
Sounds really difficult at first, but if you practice hard, you’ll find that you’ll never burn your lap/crotch with hot liquids. [Reply]